Privacy Policy

1. Introduction

Infusion Flow ("we", "our", or "us"), a subsidiary of Agency Infusion, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (infusionflow.co) and use our services. We are bound by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

2. Information We Collect

We may collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on the website, or otherwise when you contact us. The personal information that we collect depends on the context of your interactions with us and the website, the choices you make, and the products and features you use. The personal information we collect may include the following:

• Names, phone numbers, and email addresses.
• Business information (e.g., company name, website URL, revenue, service area).
• Information provided through our qualification forms and chatbots.
• IP addresses, browser types, operating systems, and usage data collected automatically via cookies and similar tracking technologies.

3. How We Use Your Information

We use personal information collected via our website for a variety of business purposes described below:

• To provide, operate, and maintain our services.
• To improve, personalize, and expand our website and marketing efforts.
• To understand and analyze how you use our website.
• To communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes.
• To process your transactions and manage your bookings.
• To send you text messages and emails for appointment reminders and service updates.

4. Disclosure of Your Information

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work (e.g., CRM platforms, advertising networks like Meta Ads and Google Ads, data analytics providers).

5. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.

6. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, such as the right to request access and obtain a copy of your personal information, to request rectification or erasure, and to restrict the processing of your personal information. To make such a request, please contact us using the details provided below.

8. Contact Us

If you have questions or comments about this notice, you may email us at privacy@infusionflow.co or by post to our Sydney headquarters.